Most commonly asked questions
If you are dissatisfied with your purchase or simply do not want the product, no need to worry. We offer a full refund for unused products. To initiate a return or to cancel order, please follow these steps:
Go to My Account
Select the Order Number
Choose the product you wish to return/cancel
Click on the 'Return Order / Cancel' Button.
Log in to your account and navigate to the order history tab.
You can monitor the progress of your order by email. After the warehouse has packed your order for shipment, you will be sent an email containing the tracking number and details of the package contents. Usually, you can start tracking your package on the same day or the next business day.
To retrieve your tracking number link if the email is misplaced, you can access it through My Account > Order History > Choose the order you wish to track > find the Tracking Number link.
This Return Policy is specific to products listed on any TekChoice Electronics-owned or operated website or mobile application.
All products purchased and shipped by TekChoice Electronics are entitled to complimentary returns within a 14-day period, with free return shipping included.
Return Shipping Labels
At TekChoice Electronics, return shipping labels are provided free of charge for products weighing up to 50lbs. Customers can request a prepaid return label as part of the return process within the specified return policy period.
To learn more about our Return & Exchange Policy click here.
Please allow 1-2 business days for orders to be processed before they are shipped out.
To redeem an eCoupon code, first locate the eCoupon either in your email or in the eCoupon tab within your account. Copy the eCoupon code and then proceed to your shopping cart or checkout page. Paste the code in the field labeled "Have a promo code?" and click apply.
Please note that each promo code can only be used once per item, and only one promo code can be applied per item. If you are using a newsletter promo code, you must be subscribed for at least 24 hours before using it.
Unless specified otherwise, a promo code can be used on up to 5 of the same item in a single order. Promo codes cannot be combined with combo discounts or applied to items that come with free gifts.
If there are any issues with the delivery of your order, please inform us within 14 days of the delivery date. You can do so by visiting the "Contact Us" page, selecting the "Customer Service" tab, and reporting the issue with a brief description. We will respond promptly or you may also reach us by phone at 616-294-0103.
To change your account password, please click here.
For security purposes, passwords must contain between 8 and 30 characters and include at least 3 of the following criteria:
Uppercase letters (e.g., ABC)
Lowercase letters (e.g., abc)
Numbers (e.g., 123)
Special characters (e.g., @, #, $).
Our Price Match+ program guarantees that we will match the prices of major retailers on a specific item. Not only that, but we will also discount the matched price by an additional $1, ensuring that our price is unbeatable.
Please Note: Price Match+ does not apply to:
Auction site prices.
Items without the Price Match+ link at the time of purchase.
TekChoice Electronics or major retailer items offered for free, with a rebate, coupon, promotional gift card/credit, as part of a bundle or financing offer, as part of a clearance/closeout sale, or for sale for less than 6 hours in a day.
Out of stock items or items with limited quantities from TekChoice Electronics or major retailers.
Major retailer items advertised below TekChoice Electronics' actual cost.
Open box or refurbished items from TekChoice Electronics or major retailers.
Additional services like extended warranties or installations.
Items subject to MAP pricing from TekChoice Electronics or major retailers.
Price errors in TekChoice Electronics or major retailers' advertisements.
If you have observed any questionable behavior on your TekChoice Electronics account or identified an unfamiliar transaction on your statement, our team is ready to assist you. Kindly provide detailed information to help us quickly locate and address the issue at hand.
To prevent online fraud and safeguard against unauthorized credit card use, we utilize order verification (also known as address verification). Our verification team will reach out to your card-issuing bank to confirm that the billing name and address on your order match the information on file with your bank.
If additional information is required or if there are any discrepancies, we will contact you via email rather than phone. Orders that cannot be verified within 5 business days will be automatically canceled. Please Note: that all orders are subject to verification procedures.
Help Center Topics
If you are dissatisfied with your purchase or simply do not want the product, no need to worry. We offer a full refund for unused products. To initiate a return or to cancel order, please follow these steps:
Go to My Account
Select the Order Number
Choose the product you wish to return/cancel
Click on the 'Return Order / Cancel' Button.
This Return Policy is specific to products listed on any TekChoice Electronics-owned or operated website or mobile application.
All products purchased and shipped by TekChoice Electronics are entitled to complimentary returns within a 14-day period, with free return shipping included.
Return Shipping Labels
At TekChoice Electronics, return shipping labels are provided free of charge for products weighing up to 50lbs. Customers can request a prepaid return label as part of the return process within the specified return policy period.
To learn more about our Return & Exchange Policy click here.
You have 14 days from the delivery date to request a refund or replacement for all products eligible under our Standard Return Policy. Refurbished products are within 60 days of the delivery date.
Log in to your account and navigate to the order history tab.
Please allow 1-2 business days for orders to be processed before they are shipped out.
To prevent online fraud and safeguard against unauthorized credit card use, we utilize order verification (also known as address verification). Our verification team will reach out to your card-issuing bank to confirm that the billing name and address on your order match the information on file with your bank.
If additional information is required or if there are any discrepancies, we will contact you via email rather than phone. Orders that cannot be verified within 5 business days will be automatically canceled. Please Note: that all orders are subject to verification procedures.
Prices and availability of products may change without prior notice. TekChoice Electronics will rectify any errors found, but reserves the right to decline orders, revoke offers, and rectify any inaccuracies, even after an order has been placed.
If your credit card has been charged for a canceled order, TekChoice Electronics will credit the amount back to your credit card account.
To redeem an eCoupon code, first locate the eCoupon either in your email or in the eCoupon tab within your account. Copy the eCoupon code and then proceed to your shopping cart or checkout page. Paste the code in the field labeled "Have a promo code?" and click apply.
Please note that each promo code can only be used once per item, and only one promo code can be applied per item. If you are using a newsletter promo code, you must be subscribed for at least 24 hours before using it.
Unless specified otherwise, a promo code can be used on up to 5 of the same item in a single order. Promo codes cannot be combined with combo discounts or applied to items that come with free gifts.
Our Price Match+ program guarantees that we will match the prices of major retailers on a specific item. Not only that, but we will also discount the matched price by an additional $1, ensuring that our price is unbeatable.
Please Note: Price Match+ does not apply to:
Auction site prices.
Items without the Price Match+ link at the time of purchase.
TekChoice Electronics or major retailer items offered for free, with a rebate, coupon, promotional gift card/credit, as part of a bundle or financing offer, as part of a clearance/closeout sale, or for sale for less than 6 hours in a day.
Out of stock items or items with limited quantities from TekChoice Electronics or major retailers.
Major retailer items advertised below TekChoice Electronics' actual cost.
Open box or refurbished items from TekChoice Electronics or major retailers.
Additional services like extended warranties or installations.
Items subject to MAP pricing from TekChoice Electronics or major retailers.
Price errors in TekChoice Electronics or major retailers' advertisements.
You can monitor the progress of your order by email. After the warehouse has packed your order for shipment, you will be sent an email containing the tracking number and details of the package contents. Usually, you can start tracking your package on the same day or the next business day.
To retrieve your tracking number link if the email is misplaced, you can access it through My Account > Order History > Choose the order you wish to track > find the Tracking Number link.
If there are any issues with the delivery of your order, please inform us within 14 days of the delivery date. You can do so by visiting the "Contact Us" page, selecting the "Customer Service" tab, and reporting the issue with a brief description. We will respond promptly or you may also reach us by phone at 616-294-0103.
Under our Always Free Shipping policy, your order is typically delivered within 2-5 business days.
Please Note: that All of our orders will be shipped and returned through UPS only, so you can trust that your purchases will arrive safely and on time.
To learn more about our Shipping Policy click here.
There are a few potential explanations for why you may be unable to access your account:
Your user name and/or password may be incorrect.
There may have been suspicious activity detected on your account, resulting in a temporary ban pending further review. You will receive an email detailing the reason for this action.
To change your account password, please click here.
For security purposes, passwords must contain between 8 and 30 characters and include at least 3 of the following criteria:
Uppercase letters (e.g., ABC)
Lowercase letters (e.g., abc)
Numbers (e.g., 123)
Special characters (e.g., @, #, $).
If you have observed any questionable behavior on your TekChoice Electronics account or identified an unfamiliar transaction on your statement, our team is ready to assist you. Kindly provide detailed information to help us quickly locate and address the issue at hand.
At TekChoice Electronics, the safety and security of customer data and the reliability of our products and services are top priorities. Our goal is to create products and services with the highest levels of security and reliability. However, due to the complex nature of our offerings, vulnerabilities and errors may still exist.
This policy outlines how TekChoice Electronics handles reports of potential vulnerabilities and errors in our products and services. We welcome reports from customers, users, researchers, partners, and anyone else who interacts with our products and services. Reporting identified vulnerabilities and errors is encouraged to help us maintain the security and reliability of our offerings.
To reach out to TekChoice Electronics regarding vulnerabilities and errors, please click here and fill out form stating your reported issue.
Please click here for further information on our policy for reporting issues.
To reach us regarding your order, you have three options:
Navigate to Order History > Find Order > Click On Details > Scroll down to add a message > Choose the product for your query or submit a general question without selecting a product.
Visit Contact Us > Select Customer Service.
Visit Contact Us > Call the provided number.
Please note: that it is important to use one of the three available options to contact us about your order so we can properly address any issues. Please do not reply to email as there is a chance we may not receive your response.
If you have any further questions about your order or need to reply to our message, please use one of the three designated contact methods.