Privacy Policy

TekChoice Electronics Privacy Policy

Effective 10/16/2024

At TekChoice Electronics, our goal is to improve lives through technology. We gather, utilize, and disclose consumer information to achieve this goal, meet (and even surpass) customer expectations, and add value to our stakeholders and the communities we serve.

This Privacy Policy is created to provide insight into the personal information options available to all Americans, the types of consumer-related information we collect, how we utilize this information, and how we disclose it. We also cover other relevant topics related to personal information that we believe you will find useful.

Crafting a policy that achieves all of this is not a simple task—providing too much detail may result in a lengthy and confusing policy. However, we aim to offer sufficient information to ensure clarity and informative guidance.

Objective

We would like to clarify the objective of application of this Privacy Policy. This Policy pertains to TekChoice Electronics LLC, its website www.tekchoiceelectronics.com, as well as other locations and events operated under the TekChoice Electronics LLC name. It also applies to digital properties (referred to as "digital properties" including websites and mobile apps) owned or operated by TekChoice Electronics LLC and its subsidiaries, unless the property or subsidiary has its own privacy policy in place, in which case that policy would take precedence.

Options for Personal Information Management

Although mandated by only a few US states, we offer the following choices to all individuals in the United States:

Access: You can request a report on the personal information that TekChoice Electronics holds about you.

Deletion: You have the option to request the deletion of specific personal information we have on file about you, with some exceptions.

Advertising Opt-Outs: Some states have specific regulations that affect the sharing of information for advertising purposes at Best Buy. We provide the opportunity to opt-out in compliance with applicable state laws.

Information TekChoice Electronics May Collects From You

TekChoice Electronics may gather pertinent information concerning you in one primary methods.

Initialy, we may acquire information directly from you. This may occur during your engagements with TekChoice Electronics staff, such as when you furnish details via our digital platforms (www.tekchoiceelectronics.com).

The information we obtain directly from you may consist of items like:

• Name

• Postal address

• Email address

• Phone number

• Payment card number and other payment information

• Survey responses

• Chat submissions

Please Note: When you post reviews or other content on our digital platforms, such as blogs and forums, please keep in mind that the information you provide can be viewed, collected, and used by anyone who accesses these posts.

In some cases, we may also gather additional data directly from you, such as:

• Driver's license number: For instance, if you return a product or apply for credit.

• Social Security Number: For example, if you apply for credit.

• Location information: When you request information about nearby stores.

• Demographic and lifestyle information: Such as when you sign up for a registry or birthday list.

• Health information: For example, if you purchase a hearing aid.

• Fingerprints: When mandated by law for fraud detection in relation to TekChoice Electronics' product.

Automatically Collected Information

Our digital platforms do not acknowledge "do not track" requests from web browsers. We may gather information pertaining to your digital interactions with us, including:

• Details of the device and/or browser being used

• IP address

• Browsing activity while on our digital platforms

• Referring URLs, which are the websites visited prior to our site

• IMEI/UDID (a unique numeric identifier for mobile devices)

• MAC address (another numeric identifier for mobile devices)

• IDFA (Apple's advertising ID, a randomly generated number)

• AAID (Google Android's advertising ID)

• Location data

Please be aware that this information is collected automatically during your time spent on our digital properties.

Please be aware that most modern mobile operating systems require users to grant permission for specific apps to collect location information. If you do not wish for this information to be collected, please do not grant our app permission.

Mobile devices typically offer users the option to adjust settings related to sharing location information. However, please note that changing these settings may not fully prevent others from gathering location information about your device, such as non-specific data derived from IP addresses.

Data Collection by Third Parties

At TekChoice Electronics, we and our partners utilize cookies, pixels, tags, or similar technologies on our digital platforms. We may authorize third-party service providers to gather and process certain information from our digital properties using these or other automated methods. Personal data may be shared with these providers, and similar arrangements may be in place with interest-based advertisers. For details on how to limit this data collection and sharing, refer to the section on "Advertising Opt-Outs" above, and for more information on interest-based advertising, see below.

Our digital platforms may contain links to websites of other companies, each with its own privacy policies. We recommend reviewing the privacy policy of the website you are visiting to understand their data practices, as our policy does not extend to external digital properties.

How TekChoice Electronics Use Your Information

At TekChoice Electronics, we utilize your information to ensure we meet your expectations, deliver exceptional service, and improve our operations to better serve you and our customers in the future. Examples of this may involve:

Personalizing and customizing experiences on our digital properties by identifying you or your device

Processing orders, requests, refunds, returns, exchanges, and tracking orders

Delivering and installing products, managing TekChoice Electronics Reward programs benefits

Conducting research, analytics, and internal enhancements for products, services, and technologies

Ensuring quality and safety of services and devices owned or controlled by us through verification and maintenance activities.

We will utilize your information to safeguard you, our valued customers, TekChoice Electronics, and other stakeholders. This includes activities such as identifying and addressing security incidents, preventing and addressing malicious, deceptive, fraudulent, or illegal behavior, and pursuing legal action against offenders. Furthermore, we may use this information to adhere to and enforce applicable laws, industry standards, and company policies.

In conclusion, our objective is to inform you about technology and various products and services that we believe will be beneficial to you through marketing, advertising, and other forms of communication. This entails utilizing your information to anticipate items that may be of interest or entertainment to you. These predictions will be used by us and other advertisers to select marketing content to deliver on our or other digital platforms, and to track the engagement with such content.

How TekChoice Electronics May Share Your Information

We may share information with current or future TekChoice Electronics companies, as well as affiliates and subsidiaries. Your information may also be shared with third parties to perform services on our behalf, such as:

• Completing orders and shipping packages

• Arranging and carrying out product installations

• Offering customer service and technical assistance, such as product maintenance

• Managing TekChoice Electronics Rewards programs

• Sending promotional emails and providing advertising support

• Tracking and reporting advertising frequency, attribution, and efficacy

• Customizing user experience on our digital platforms

• Handling subscription services

• Conducting market research and analysis

• Processing credit card transactions

• Identifying and preventing fraudulent and illegal behavior.

We may also disclose personal information when collaborating on co-branded products or services, including sharing information with business partners to verify offers.

At times, we may need to disclose personal information due to legal obligations, such as complying with regulations, court orders, subpoenas, or other legal processes. We may also share information to comply with the law, respond to government requests, or protect the interests of TekChoice Electronics, our customers, or others. Additionally, personal information may be shared in the event of business transactions, such as sales, mergers, acquisitions, or reorganizations.

Further details about interest-based advertising and associated information sharing

To prevent receiving targeted ads from third-party providers who adhere to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising, visit www.aboutads.info/choices.

Typically, when sharing personal information, the agreement between us and the recipient includes restrictions on how the information is utilized to benefit TekChoice Electronics. However, there are exceptions to this rule when it comes to sharing information for advertising purposes. For instance, we may disclose browsing history from our website or our predictions about your preferences/interests and personal information (such as a device identifier or IP address) to third parties to facilitate the delivery of relevant ads to you or your device. Some recipients may analyze this information in combination with other data they have collected to customize ads for you or the specific device identified.

For instance, we may collaborate with social media companies to enhance the effectiveness of our advertising by sharing consumer purchase history. This aids in optimizing the performance of our ads on their platforms and enables us to gauge the impact of our campaigns more accurately. Although some companies may merge this data with other personal information for their own use, independent of TekChoice Electronics, they are mandated by law to adhere to their privacy policies.

Refer to the "Advertising Opt-Outs" section above for guidance on how to request limiting this data sharing for advertising purposes, commonly known as a "sale" under various state laws.

Features On Social Media Platform

Our digital properties may have social media interaction and sharing options, like a “thumbs up” button, "share this" button, or interactive mini-programs known as "widgets." These features may gather data like your IP address or the specific page you are currently viewing on our website, and may use cookies to ensure proper functionality. Social media features can be hosted by a third party or directly on our website. Your use of these features is subject to the privacy policy of the social media company that provides them.

Ensuring Your Privacy with TekChoice Electronics

We implement various cybersecurity measures to safeguard the confidentiality of your information from malicious individuals, following a risk-based approach. However, we cannot provide a guarantee of absolute security for the data we gather, as outlined in the terms of use specific to each online platform.

It is important that you also take steps to protect the information you share with us. Establish a strong password exclusively for our online platforms and refrain from using it on other websites or accounts. Avoid sharing your password with anyone, particularly individuals claiming to be associated with us. We will never ask for your password under any circumstances.

Ensuring the Privacy of Children

We are committed to protecting the privacy of children under the age of 13 and comply with all relevant laws and regulations. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without parental consent, we will take immediate steps to delete that information.

Our digital platforms are designed for individuals aged 18 and above, and we urge third parties, such as data brokers, to refrain from sharing any information about children or minors under the age of 18 whenever possible. If you suspect that we may be processing information about a child or minor without proper authorization, we encourage you to contact us using the information provided in the “How to contact us” section below.

Please be aware that there are instances where we may not have the ability to delete content published on our platforms. If this situation arises, we will inform you of our limitations and provide an explanation. Furthermore, while we may be able to anonymize or conceal content or data on our digital platforms upon your request, please understand that this does not guarantee the complete or thorough removal of said content or information from the internet.

Updates to TekChoice Electronics Privacy Policy

Please be advised that our Privacy Policy may be subject to updates as both our organization and clientele expand and progress. In the event of any significant alterations, we will ensure to notify you through email (sent to the email address provided in your account) or by posting a notice on this website before the changes take effect. Additionally, we will inform you of any options you may have regarding these modifications.

Contact Us

If you have any inquiries regarding our Privacy Policy or practices, please don't hesitate to get in touch with us.

Phone

1+(616) 294-0103

Email

PrivacyPolicy@TekChoiceElectronics.com

Address

TekChoice Electronics LLC

1971 E Beltline Ave NE

Grand Rapids, MI 49525 United States

If you would like to stop receiving direct mail from us, please reach out to us using the contact information provided above. To make an Access, Deletion, or Advertising Opt-Out request as outlined at the beginning of this policy, you or your authorized representative must adhere to the methods specified on the corresponding linked pages.

Our established methods prioritize the confidentiality, integrity, and availability of personal information through a risk-based approach. Sending requests via email or writing may not offer the same level of security that our methods provide.

Privacy Information by State

This Statement aligns with the privacy laws of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia. It utilizes specific terms defined by the California Consumer Privacy Act (CCPA), as amended, unless noted otherwise.

Acquiring and Utilizing Data

Data Collection

In the 12 months leading up to the effective date of this Statement, it is possible that we have gathered various types of personal information, which may include sensitive personal details, related to you.

Online Identifiers: Includes a range of identifying technologies such as device identifiers, cookies, beacons, pixel tags, mobile ad identifiers, and similar tools, as well as persistent or probabilistic identifiers, and Internet Protocol (IP) addresses.

Financial Information: Encompasses sensitive data like bank account numbers, credit card numbers, and debit card numbers.

Protected Characteristics Information: Refers to traits protected under California or federal law, such as race, color, national origin, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, genetic information, disability, citizenship status, as well as military and veteran status.

Commercial Information: This category covers details about personal property, products or services purchased, obtained, or considered, as well as other purchasing or consuming histories or tendencies.

Biometrics: This includes biometric information like fingerprints provided during a product return, when required by local law.

Internet and Other Electronic Network Activity Information: This category encompasses browsing history, search history, and information related to your interaction with websites, applications, or advertisements.

Geolocation Data: Information about the location of a device or person.

Sensory Information: This includes audio, electronic, visual, thermal, and similar types of information.

Professional or Employment-Related Information: Details related to one's profession or employment status.

Education Information Profile Inferences: inferences are generated from the information found in your educational data to establish a comprehensive profile that portrays your preferences, characteristics, psychological inclinations, behaviors, attitudes, intelligence, capabilities, and/or aptitude.

Sources of Collection

We have gathered personal information about you from the following sources:

• Yourself

• TekChoice Electronics

• The device(s) you utilized

• Service providers

Purposes for Data Collection and Usage

The personal information we gather about you serves various key objectives, which include:

Executing services that you have procured or entered into contracts for with our company, such as managing and servicing accounts (e.g., your TekChoice Electronics account), providing customer support, processing and completing orders and transactions, verifying customer details, processing payments, delivering advertising or marketing services, offering analytical insights, and furnishing similar services.

Conducting audits to track the number of ad impressions, verify the accuracy and quality of ad placements, and ensure adherence to established standards.

Identifying and addressing security incidents, safeguarding against, and responding to nefarious, deceptive, fraudulent, or unlawful activities, as well as pursuing legal action against individuals responsible for such actions.

Implementing short-term, temporary usage, such as nonpersonalized advertising shown during your interactions with our digital platforms

Conducting debugging processes to identify and rectify issues that may hinder the intended functionality

Performing internal research for technological development and demonstration purposes

Carrying out activities to ensure the quality and safety of services or devices owned, manufactured, or controlled by us, as well as to enhance their performance

Providing targeted advertising based on personal information and online activity to tailor your experience

Personalizing your engagement on our digital platforms

Handling liability claims for processing.

Ensuring adherence to all relevant legal requirements, industry standards, and internal policies.

Disclosure

The following categories of personal information may have been disclosed for business purposes:

• Online Identifiers

• Other Financial Information

• Information Related to Characteristics Protected Under California or Federal Law

• Commercial Information

• Biometrics

• Internet and Other Electronic Network Activity Information

• Geolocation Data

• Sensory Information

• Professional or Employment-Related Information

• Education Information

• Profile Inferences

We may disclose your personal information for cross-context behavioral advertising. This means we may show ads to you on other digital platforms based on personal information gathered from your activity on those platforms.

We have potentially sold the following categories of personal information as defined by state laws in California, Colorado, Connecticut, Oregon, and Texas:

Commercial Information

Online identifiers associated with the device you use to access our digital properties or ads (such as cookies, beacons, pixel tags, mobile ad identifiers, etc.)

Internet and other electronic network activity information linked to the device you use to interact with our digital properties or ads

Profile inferences

Please refer to our privacy policy for more information on how we handle and share personal data.

We do not disclose the personal information of consumers under the age of 16 if we are aware of their age.

Personal information under Virginia and Utah law is not sold by our company.

In regards to sensitive personal information, we do not share it for cross-context behavioral advertising or sell it.

Personal information may have been shared with the following third-party categories: affiliates, joint marketing partners, business partners, social media networks, third-party marketing partners, and government entities such as law enforcement.

Important Note: TekChoice Electronics only shares Personal Information with government entities, such as law enforcement, in specific situations:

• When required by law

• To aid in investigating potential crimes affecting TekChoice Electronics, its employees, customers, or communities

• In response to legal requests (e.g., subpoena, search warrant

There are various circumstances under which personal information may be kept for a longer period than initially planned. For instance, deletion or alteration may not occur immediately after the designated retention period has expired, but instead is carried out periodically, at minimum once a year. Furthermore, certain data systems or information might be subject to legal holds in anticipation of potential litigation or regulatory scrutiny, thereby preventing the deletion or modification of information.

Privacy Rights for Consumers

You have the option to control how your personal information is used and shared by us. This includes the following choices:

Access: You have the right to request, up to twice a year, that we provide you with details of the personal information we have collected about you in the past 12 months. This may include:

• The types and specific details of your personal information that we have collected

• The sources from which we obtained your personal information

• The reasons for collecting or sharing your personal information

• The third parties with whom we have shared your personal information

• The types of personal information that we have sold or shared for business purposes, and the third parties to whom we have sold or shared that information for business purposes.

Correction: You have the right to request the correction of specific personal information we have collected, considering the nature of the data and its processing purposes. If you request a correction, we may update or delete the information in accordance with applicable laws. Exceptions may apply.

Deletion: You have the right to request the deletion of certain personal information we have collected from you. Exceptions may apply.

Opt-Out of Sale: You have the right to opt-out of the sale of your personal information.

Verification of Requests

In order to uphold privacy and security measures, we will verify your identity before granting access to personal information or fulfilling your request. If you have an account with us, identity verification may involve signing in to your account.

If you do not have an account and are requesting access to or deletion of personal information, please provide your name, email address, and postal address.

Furthermore, if you request specific pieces of personal information without an account, you may be required to sign a declaration confirming your identity under penalty of perjury.

TekChoice Electronics Rewards Program Notice

The TekChoice Electronics Rewards Program is a loyalty program that provides benefits to Members. In order to join the Program, Members must provide their full name, email address, and postal address. By participating in the Program, certain categories of personal information may be required.

• Commercial Information: This includes details on products or services bought, considered, or obtained, as well as other purchasing or consuming patterns.

• Internet and Other Electronic Network Activity Information: This involves browsing history, search history, and data related to your interactions with websites, apps, or advertisements.

• Identifiers (Online): These may include a device identifier, cookies, beacons, pixel tags, mobile ad identifiers, and similar technologies, as well as internet protocol addresses.

• Inferences from the Information Above: This refers to conclusions drawn from the data, such as preferences or characteristics.

Our use of personal information is to verify your membership in the program and deliver tailored messaging, perks, and rewards that are directly linked to the information you share. These incentives are aligned with the worth of the data you provide.

Additional Information

If you decide to exercise your rights, you are entitled to not receive any form of discriminatory treatment from us. We may charge a reasonable fee, in accordance with relevant laws, to fulfill your request. Notice of this Statement is provided to employees and contractors through separate communications.

This Statement can be provided in alternative formats upon request. Please contact PrivacyPolicy@TekChocieElectronics.com or 1+(616) 294-0103 to request this Statement in a different format.