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Click here to learn more about our shipping policy.
Click here to learn more about our return policy.
Compatible Providers: This modem is approved for use with major U.S. cable internet providers such as Cox, Spectrum, Xfinity, and others. Please note that it is not compatible with ATT, CenturyLink, Verizon, Frontier, or other Fiber Optic, DSL, or Satellite internet service providers.
Wi-Fi and Cable Digital Voice: It's important to mention that this device does not include Wi-Fi capabilities and does not support cable digital voice service.
Modem Technology and Set-Up: The modem utilizes DOCSIS 3.0 technology, a reliable, widely available, and cost-effective solution for delivering high-speed internet to your home devices. Setup is simple - just plug in the device, download the SURFboard Central App, and follow the provided instructions to activate.
Compatibility Confirmation: To ensure compatibility with your internet service plan, please check with your Internet Service Provider's website. This modem is designed for cable internet speed plans up to 400 Mbps.
Ethernet Ports and Warranty: The modem features one 1-Gigabit ethernet port for connecting to a Wi-Fi router or other wired device. It comes with a 2-Year Limited Warranty for added peace of mind. Live Chat and Phone Support are available from 8am to 1am EST for any assistance needed.
Details
All products purchased and shipped by TekChoice Electronics are entitled to complimentary returns within a 14-day period, with free return shipping label included.
Return Shipping Labels
At TekChoice Electronics, return shipping labels are provided free of charge for products weighing up to 50lbs. Customers can request a prepaid return label as part of the return process within the specified return policy period.
Return Process
Please allow 2 business days for products "Sold and Shipped by TekChoice Electronics" and “Shipped by TekChoice Electronics” to be processed upon receipt. Please be advised that repair or replacement returns may experience delays or changes to refund due to product availability. Once your return has been processed, a notification email will be sent to you.
Refunds Process
After your return is processed, refunds will be issued to the original payment method. If the original payment method is unavailable, a check will be mailed to the billing address on file. For gifts, refunds will be provided in the form of Store Credit.
Exchange Process
Once your return has been processed, an exchange will be processed and shipped within approximately 1-2 business days. If TekChoice Electronics no longer carries a product that is sent in for replacement, or if that product is out of stock, a refund will be issued instead.
Products eligible for an exchange may only be replaced with the same product. Exchanges or returns for replacements with different products are not allowed at this time.
Please Note: We do not engage in cross-shipping. Replacement products will only be shipped after the return has been received, inspected, and approved.
Click here to learn more about our Return & Exchange Policy.
Products purchased from TekChoice Electronics are protected by both our return policy and the manufacturer's warranty. You can find specific warranty information for each item on the Product Warranties tab located on the product page.
Manufacturer warranties are usually valid for one year, but this may vary.
How to Find Warranty Information:
Check the Manual or Packaging: Warranty details are typically included in your product manual or on the original packaging.
Search Online: Utilize a search engine to find the manufacturer and model number of your product for additional warranty information.
Our Price Match+ program guarantees that we will match the prices of major retailers on a specific item. Not only that, but we will also discount the matched price by an additional $1, ensuring that our price is unbeatable.
This offer is valid for the advertised online price of identical items sold by TekChoice Electronics and major retailers. When comparing prices, the total advertised price of the item, including shipping costs, will be considered as the Price. However, Price will not include discounts from a "Loyalty" or "Membership" program, nor shipping discounts from a membership program like Amazon Prime. Sales tax will not be included in the Price Match of a TekChoice Electronics item.
Both TekChoice Electronics and the major retailer's Price must be advertised when requesting a price match. The Price Match+ is applicable only for purchases made within the United States.
Price Match+ does not apply to:
Auction site prices.
Items without the Price Match+ Link at the time of purchase.
TekChoice Electronics or major retailer items offered for free, with a rebate, coupon, promotional gift card/credit, as part of a bundle or financing offer, as part of a clearance/closeout sale, or for sale for less than 6 hours in a day.
Out of stock items or items with limited quantities from TekChoice Electronics or major retailers.
Major retailer items advertised below TekChoice Electronics' actual cost.
Open box or refurbished items from TekChoice Electronics or major retailers.
Additional services like extended warranties or installations.
Items subject to MAP pricing from TekChoice Electronics or major retailers.
Price errors in TekChoice Electronics or major retailers' advertisements.
To find out additional details about our Price Match+ Policy, please click here.